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Cookie Policy

At NCTech, we’re committed to respecting your privacy and protecting your information.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We are NCTech, a company registered with Companies House in Scotland under number SC389309. We provide the website at (the “Website”), the [App and the Services accessible from that Website and App] (all as defined in the NCTech Terms of Use (“Terms of Use”).

By registering to use our Services, you consent to the processing of your personal information such as name, address, email address, IP address and information regarding what pages are accessed and when in accordance with this Privacy and Cookie Policy (the ​“Policy”​). We process your personal information upon this legal basis as well as because it is in our legitimate interest to do so or because it is necessary for the performance of our obligations under the ​Terms of Use. You may withdraw such consent at any time by letting us know at ​ At that time, you may also want to remove any cookies which have ​been placed on any device used to access the Website and/or App services. Your withdrawal of consent will not affect the lawfulness of any processing carried out by us prior to such withdrawal.

We want you to obtain personalised experiences anytime, anywhere, on any device. This requires us to collect personal information from you while always acting in accordance with legislation. For this reason, we will retain your personal information for no longer than what is necessary and for the specific purpose provided in this policy. We want you to be in control of your personal information.
This is why we constantly review our retention periods and keep an updated record of the data that we collect so that, should you find it necessary, you are aware at all times where and how your personal information is being used. This is of paramount importance to us.

This policy explains:

  • what information we may collect about you;
  • what we may do with the information we collect about you;
  • whether we share your information with anyone else;
  • the types of cookies we use and how you can reject these cookies;
  • where we store your information;
  • how we keep your information secure; and
  • your rights in relation to your information.

At NCTech we take your privacy seriously. We operate on the principle that your personal information belongs to you and only you can decide who you want to share it with and why. This is fundamental to the way we work and we’re committed to providing a secure environment for you to store your personal information and share it with others when you want to.


This Policy and the Terms of Use apply to your use of this Website, of the App and of the Services you want to access once you register.


1. Information you voluntarily provide

  • If you contact us (by phone, email ​or through the Website or the App)​, we may keep a record of that correspondence ​for two years in case we need to contact you in relation to the issue for which you contacted us, for operational performance improvement and/or nuisance caller management. We will not use it for marketing purposes.
  • If you report a problem with the ​Website, the App and/or the Services, we may keep that information ​for two years in case we need to contact you in relation to the issue for which you contacted us, for operational performance improvement and/or nuisance caller management.We will not use it for marketing purposes.

2. Information we collect about you and your device
When you ​use the Website and/or the App and interact with our Services, we may use technology such as that provided by Google Analytics to collect information about your visit to our Website and use of the App. In essence, Google Analytics enables us to analyse how you and others interact with our Website/App.  The information we collect may include:

  • your IP address;
  • the type of browser you use (e.g. are you using the Chrome or Safari browser?);
  • number of sessions per browser on each device;
  • the type of device (eg Samsung) and operating system (eg Android) you are using;
  • referrer information;
  • time zone;
  • user preferences; and
  • which pages you visited.

We use the information you provide to us to:

  • enable us to provide the Services;
  • ensure that content from our Website and Services is presented in the most effective manner for you and for your device to achieve the most user-friendly navigation experience;
  • provide you with marketing information about us and our services (you may opt out from receiving such information at any time);
  • notify you about changes to the ​Website and App an​ d the Services;
  • carry out our obligations arising out of the Terms of Use; and/or
  • defend our servers against malicious attacks.

    Where we propose using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.


We may share anonymised usage data which does not identify you specifically with third parties.  We may combine your data with those of other users of our Website/Services and share this information in aggregated and anonymised form with third parties to help us improve the design and delivery of our software tools, increasing the effectiveness for all users. For more information about this, you can refer to our privacy notice.


We will only share your information with other organisations where we have your permission to do so in accordance with this Policy or where we believe it is necessary for a legitimate reason connected with the Website, App and our Services.
We work with analytics providers and we may receive information about you from them.  You can find a list of third parties we work with below. We may work with third parties not listed below or stop working with the third parties listed below and we will update our website accordingly.

Google Analytics To monitor App and Website performance & user experience.vrworld-id
Google Apps for WorkTo process emails.
ZenDeskTo process emails.
GoogleTo allow you to register for the Services using the credentials that
you have with this company.
Facebook To allow you to register for the Services using the credentials that
you have with this company.
TwitterTo allow you to register for the Services using the credentials that
you have with this company.
LinkedInTo allow you to register for the Services using the credentials that
you have with this company.

In addition, we may disclose your personal information to third parties:

  • if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request;
  • to enforce or apply our Terms of Use and other agreements or to investigate potential breaches; and/or
  • to protect the rights, property or safety of our Website, Services and our users.


Cookies are small pieces of data that are stored on your computer, mobile phone or other device. Pixels are small blocks of code on web pages that do things like allow another server to measure viewing of a Web page and are often used in connection with cookies. HTML5 Local Storage is a small database located inside your browser which web pages can use to store data to speed up their processing. We may use all three technologies from time to time, to help improve your browsing experience.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of our Website or our Services.  Cookies make the interaction between you and our Website/Services faster and easier.  We use cookies to distinguish you from other users of the Website or our Services.  This helps us to provide you with a good experience when you use the Website/Services and also allows us to improve the Website and Services. Cookies and other things like local storage also help us authenticate you to deliver personalised content.

We have outlined below the individual cookies we use and why we use them:

_ga2 yearsUsed by Google Analytics to distinguish users.Google Analytics
Cookie Usage
_gat10 minutesUsed by Google Analytics to distinguish users.Google Analytics
Cookie Usage

Please refer to your device’s help material to learn what controls you can use to remove or block cookies.  Please remember that if you do this, it may affect your ability to use the Website and our Services.  As you use your device, you will encounter third parties that make use of cookies and similar technologies.  We are not responsible for those third parties or what they may place on your device or in your browser. 


The information that we collect from you may be processed outside the European Economic Area (EEA) but we have ensured that there is an adequate level of protection for such information. When your information is processed outside the EEA, we make sure that appropriate security measures are in place and in accordance with legislation.


All information you provide to us is stored on servers owned and operated by Amazon Web Services, Inc. More information on this provider is available at ​​.


We think it is important that you are able to control your personal information.

In accordance with legislation, you have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing at any time by contacting us at ​

The law gives you the right to request a copy of the personal information we hold about you. We would first require you to prove your identity. After having identified you, we will supply, correct or delete personal information about you on our files. In addition, you may request rectification or erasure of personal information, withdraw your consent to process your personal information as well as restricting the processing of your personal information. We will comply with your requests in accordance with the applicable law.

If you wish to complain about the processing of your personal information then we would invite you to please contact us first, but if we do not satisfactorily deal with your complaint, you may contact the Information Commissioner’s Office.

If you want to stop using the ​Website, App and the Services, you may do so. If you do, you may also want to remove any cookies that we have placed on any device used to access the ​Website, App and the Services.


Our ​Website/App ​and Services may contain links to and from the online properties of third parties. If you follow a link to any of these online properties, please note that these online properties have their own privacy policies which will govern the use of any personal information that they process. Please check these policies carefully before you click on any links and/or submit any personal information to these online properties. ​We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.


If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate ​the Website, App a​nd provide the Services. The new owner will be obliged to comply with this Policy and you will be communicated of any considerate changes to the processing of your personal information.


Any changes we may make to this Policy will be posted on this page. In the event of considerate changes or events that would affect the way we process your personal information​, we will notify you by e-mail or in another appropriate manner.


We really do welcome any questions, comments and requests you may have regarding this Policy. You can contact us by emailing us at ​