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Cookie Policy

1. About this policy

1.1 Purpose and Scope.

At NCTech we are committed to respecting your privacy and protecting your data.

This policy explains when and why we collect personal data about individuals who visit our website, how we use it, the conditions in which we may disclose it to others and how we keep it secure. This policy also explains:

  • what information we may collect about you;
  • the types of cookies we use and how you can reject these cookies;
  • where we store your information;
  • your rights in relation to your information.

This Policy and the Terms of Use apply to your use of the Website and use of the App. 

2. Key Definitions

2.1 Personal Data

By registering to use our services, you consent to the processing of your personal data. Personal data can include:

  • your name, 
  • address, 
  • email address 
  • IP address. 

3. Consent

NCTech process the following based on your consent:

  • Information regarding when pages are accessed
  • Information regarding what pages are accessed
  • Your IP address;
  • The type of browser you use;
  • The number of sessions per browser on each device;
  • The type of device and operating system you are using;
  • Referrer information;
  • Time zone;
  • User preferences

Our lawful basis for processing your personal information is based on your consent. We will also process essential cookies as it is within our legitimate interest to do so. You may withdraw your consent at any time by emailing At this time, you may also want to remove any cookies from the devices used to access the website and / or app services.

Personal information is not retained for longer than is necessary and will only be used for the purposes provided in this policy. Retention periods and records are consistently maintained and reviewed.

4. Information

4.1 Information you provide

  • If you contact us by phone, email, through the website or through the app, we may keep a record of that correspondence for two years. This information will not be used for marketing purposes. 
  • If you report a problem with the Website, the App and/or the Services, we may keep that information for two years. This information will not be used for marketing purposes. 

The information you give may include your name, address, telephone number and email address.

4.2 Information Usage 

We use the information you provide to us to:

  • enable us to provide the Services;
  • ensure that content from our Website and App is a user-friendly navigation experience;
  • provide you with marketing information about us and our services (you may opt out from receiving such information at any time);
  • notify you about changes to the Website and App and the Services;
  • carry out our obligations arising out of the Terms of Use; and/or
  • defend our servers against malicious attacks.

In situations where we propose to use your personal information for any other purpose we will ensure that we notify you first. We will also give you the opportunity to withhold or withdraw your consent for use of your personal information for purposes other than those listed above. 

4.3 Aggregated and Anonymised Information Usage

We may share anonymised usage data which does not identify you, specifically with third parties.  We may combine your data with those of other users of our Website and App and share this information in aggregated and anonymised form with third parties to help us improve the design and delivery of our software tools, increasing the effectiveness for all users. For more information about this, you can refer to our privacy notice. 

4.4 Information Sharing

We will only share your information with other organisations where we have your permission to do so in accordance with this Policy or where we believe it is necessary for a legitimate reason connected with the Website, App and our Services.

We work with analytics providers and we may receive information about you from them.

Google Analytics To monitor App and Website performance & user experience.vrworld-id
Google Apps for WorkTo process emails.
ZenDeskTo process emails.
GoogleTo allow you to register for the Services using the credentials that
you have with this company.
Facebook To allow you to register for the Services using the credentials that
you have with this company.
TwitterTo allow you to register for the Services using the credentials that
you have with this company.
LinkedInTo allow you to register for the Services using the credentials that
you have with this company.

We may disclose your personal information to third parties: 

  • if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request;
  • to enforce or apply our Terms of Use and other agreements or to investigate potential breaches; and/or
  • to protect the rights, property or safety of our Website, App and/or our users.

4.5 Cookies and Pixels Information 

Cookies are small pieces of data that are stored on your computer, mobile phone and on other devices. Pixels are small blocks of code on web pages that allow other servers to measure the viewings of a web page and are often used in connection with cookies. HTML5 Local Storage is a small database located inside your browser, web pages use this database to store data to speed up their processing.  We may use all three technologies from time to time, to improve your browsing experience. 

We use cookies to distinguish you from other users of the Website/App. This helps us to provide you with an efficient experience when using our Website/App. Cookies and storage also help us to authenticate you to deliver personalised content to you.

_ga2 yearsUsed by Google Analytics to distinguish users.Google Analytics Cookie Usage
_gatviewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.Google Analytics Cookie Usage
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Non Necessary”.Google Analytics Cookie Usage
cookielawinfo-checkbox-non-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Non Necessary”.Google Analytics Cookie Usage

To learn about what controls you can use to remove or block cookies please refer to your devices help materials. Please remember that by doing so, your ability to use Website/App may be affected. Whilst using your device, you will encounter interactions with third parties who also make use of cookies and similar technologies. NCTech are not responsible for those third parties, nor are we responsible for anything that they may place on your device or browser. 

4.6 Information Storage

The information that we collect from you may be processed outside of the UK but we have ensured that there is an adequate level of protection for such information. When your information is processed outside the UK, we make sure that appropriate security measures are in place and in accordance with legislation. 

4.7 Information Security

All information you provide to us is stored on servers owned and operated by Amazon Web Services, Inc.  More information on this provider is available at

4.8 Third Party Information

Our Website/App and services may contain links to and from the online properties of third parties. Please note, that these online properties have their own privacy policies which will govern the use of any personal information which they process. Please check these policies carefully before clicking on any links and before submitting any personal information. NCTech are not responsible for the privacy policies and practices of other sites, even if the links are accessed from our website.  

4.9 Change of Control Information

If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate the Website, App and provide the Services. The new owner will be obliged to comply with this Policy and you will be informed of any considerate changes to the processing of your personal information.

5. Your rights

It is important that you are able to control your personal information.

In accordance with legislation, you have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing at any time by contacting us at

The law gives you the right to request a copy of all the personal information that we hold about you. Before giving you access to this information we require you to prove your identity; we can then supply, correct or delete all of your personal information from our files. Additionally, you may request rectification or erasure of personal information, withdraw your consent to process your personal information as well as restricting the processing of your personal information. We will comply with your requests in accordance with the applicable law.

If you wish to complain about the processing of your personal information then please contact us.

If you are not satisfied with how we deal with your complaint, you may contact the Information Commissioner’s Office (ICO) by:

  • post at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Telephone: 0303 123 1113  
  • Email: 

If you want to stop using the Website, App and the Services, you may do so.  If you do, you may also want to remove any cookies that we have placed on any device used to access the Website, App and the Services.

6. Contact Us

We welcome any questions, comments and requests you may have regarding this Policy. You can contact us by emailing us at