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Engineer

IT Technician

About NCTech

NCTech has established itself as a market leader in the provision of 360° street level imagery and 3D data to Big Tech customers. The company operates globally and is on a rapid growth trajectory, serving the Immersive Media and Geographic Information System markets. We already collect and process petabytes of data across multiple cloud platforms all across the globe.

About the job in 60 seconds

An opportunity has arisen for an IT Technician to join a dynamic and rapidly-growing imaging company based in Edinburgh. The company develops state of the art panoramic and 3D imaging systems. The role will be part of the newly founded IT Operations team. In this role you would help to empower internal users to work at their full potential, help solve issues and deploy new technology solutions.

As an IT Technician you will join a team of talented engineers working as part of a new sustainable paced agile team. You will be involved in every aspect of the process from idea generation, architecture, design, deployment and support. You will help empower staff through technology and make the user experience as streamlined as possible.

Skills and Experience

Essential

  • At least 2 years experience in a similar role.
  • Experience using an IT ticketing system to interact with customers.
  • Proficiency with Windows, MacOS and Linux, especially with command line.
  • Excellent communication skills with the ability to convey technical topics to non technical end users and create clear process documentation.
  • Experience contributing to the architecture and design of new and current systems.
  • Experience working with Google Workspace or O365 in an administrative capacity.
  • Strong networking skills, with deployment history of VPNs, Firewalls, etc.
  • Experience with system imaging, MDM and device lifecycle. 


Desirable

  • ExperienceadministeringtheAtlassianSuite.
  • Experience with AWS.
  • Previous experience working with zero touch deployment technologies and providing IT services to a remote workforce.
  • Any other related experience! 

Role Responsibilities

  • Installation and configuration of employee devices, printers and other peripherals including VoIP.
  • Supporting end users with day to day IT issues, including troubleshooting hardware and software.
  • Management of Google workspace users and single sign on applications.
  • Writing policy, procedure and knowledge base documentation.
  • Deployment and management of new software/services, including procurement.
  • Work with infrastructure and security resources.
  • Provide user training on software and systems.
  • Procurement and deployment of hardware. 

Our benefits

We currently offer:

  • A generous holiday allowance of 33 days
  • Never Work Your Birthday – we think you should always enjoy your birthday off!
  • The opportunity to flex your working day
  • Excellent health benefits cash plan paid for by NCTech
  • Family friendly benefits
  • Plenty of shindigs and social events – we’re always open to ideas and we’re a sociable bunch!

Above all we’re really proud of our diverse, open and overall awesome company culture!

How to apply:

If you’re ready to help ​power us on our journey to hyper-growth then send your CV along with why you should join our team to [email protected] with the reference IT21​ in the subject title.

NCTech is proud of our diverse and fully inclusive culture and we don’t tolerate any kind of bias, judgement or harassment. We want our recruitment process to be accessible to everyone so if you require any reasonable adjustments please note them on your application and we’ll do our best to accommodate your request.